Terms & Conditions

Turnaround Times

All items are made to order and may take up to 1 week to turn around. Please let us know via email if you require something sooner.

Postage

All items are sent via regular mail with Royal Mail. They are packaged safely using bubble wrap to prevent items from being damaged in transit. Once your order has been shipped Rosie Meringue can accept no responsibility for loss or any damage to your package.

Rosie Meringue takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday party prop when this date is within the 1 week turn around or just outside of this time. You must allow shipping time from the 7 day period it may take to ship your order. All orders are shipped from Reigate, England.

Exchanges

Rosie Meringue does not accept exchanges for change of mind. Rosie Meringue will happily replace items if they are not as per your order due to a fault by Rosie Meringue e.g. the wrong size to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.